Privacy Policy
Privacy Policy
Privacy Policy
Duuitt Services Pvt. Ltd. (“Duuitt”, “Company”, “we”, “our”, or “us”)
Duuitt Services Pvt. Ltd. (“Duuitt”, “Company”, “we”, “our”, or “us”)
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USER ACCEPTANCE
USER ACCEPTANCE
By downloading, registering, or using the Duuitt Ride Partner App (“App” or “Platform”), you acknowledge that you have read, understood, and agreed to this Privacy Policy.
By downloading, registering, or using the Duuitt Ride Partner App (“App” or “Platform”), you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you disagree with any part of this Policy, you must stop using the App and its services immediately. Continued use of the Platform implies your consent to our collection, processing, and disclosure of your personal information as described herein.
If you disagree with any part of this Policy, you must stop using the App and its services immediately. Continued use of the Platform implies your consent to our collection, processing, and disclosure of your personal information as described herein.
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DEFINITIONS
DEFINITIONS
For the purposes of this Privacy Policy:
For the purposes of this Privacy Policy:
“Personal Information”: Data that identifies you, such as your name, phone number, vehicle registration, Aadhaar, PAN, and bank details.
“Personal Information”: Data that identifies you, such as your name, phone number, vehicle registration, Aadhaar, PAN, and bank details.
“Sensitive Personal Information”: Includes driving license, UPI details, bank account numbers, geolocation, or Aadhaar data, as defined under the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023.
“Sensitive Personal Information”: Includes driving license, UPI details, bank account numbers, geolocation, or Aadhaar data, as defined under the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023.
“Platform”: The Duuitt Ride Partner App and its associated services.
“Platform”: The Duuitt Ride Partner App and its associated services.
“Customer”: Any user booking a ride using the Duuitt Customer App.
“Customer”: Any user booking a ride using the Duuitt Customer App.
“Third Parties”: External service providers, payment gateways, insurers, analytics partners, and government authorities, wherever applicable.
“Third Parties”: External service providers, payment gateways, insurers, analytics partners, and government authorities, wherever applicable.
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INFORMATION WE COLLECT
INFORMATION WE COLLECT
To onboard and manage Ride Partners, we collect the following categories of data:
To onboard and manage Ride Partners, we collect the following categories of data:
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Information You Provide Directly
Profile Information: Full name, phone number, email ID, date of birth, and profile picture.
Profile Information: Full name, phone number, email ID, date of birth, and profile picture.
KYC & Compliance Data: Driving license, Aadhaar card, PAN, RC (Registration Certificate), and insurance documents.
KYC & Compliance Data: Driving license, Aadhaar card, PAN, RC (Registration Certificate), and insurance documents.
Banking & Payment Details: UPI ID, bank account number, IFSC code for payouts.
Banking & Payment Details: UPI ID, bank account number, IFSC code for payouts.
Emergency Contact Details: Optional contact for safety purposes.
Emergency Contact Details: Optional contact for safety purposes.
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Information Collected Automatically
Location Data: GPS location to assign rides, track trips, and ensure customer safety.
Location Data: GPS location to assign rides, track trips, and ensure customer safety.
Device Data: IMEI number, operating system, mobile model, and IP address.
Device Data: IMEI number, operating system, mobile model, and IP address.
Usage Data: Ride acceptance rates, completion records, cancellations, ratings, and app activity.
Usage Data: Ride acceptance rates, completion records, cancellations, ratings, and app activity.
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Information from Third Parties
Background verification data from authorized agencies.
Background verification data from authorized agencies.
Feedback and ratings provided by customers.
Feedback and ratings provided by customers.
Insurance claim details (if applicable)
Insurance claim details (if applicable)
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USE OF INFORMATION
USE OF INFORMATION
We collect and process your data for the following purposes:
We collect and process your data for the following purposes:
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Identity Verification: To ensure only verified drivers operate on the Platform.
Identity Verification: To ensure only verified drivers operate on the Platform.
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Ride Management: Assigning rides, tracking trips, and enabling seamless pickup/drop-off.
Ride Management: Assigning rides, tracking trips, and enabling seamless pickup/drop-off.
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Payments & Settlements: Processing earnings, incentives, and bonuses securely.
Payments & Settlements: Processing earnings, incentives, and bonuses securely.
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Safety & Security: Sharing limited data with customers for safety and dispute resolution.
Safety & Security: Sharing limited data with customers for safety and dispute resolution.
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Compliance: Meeting regulatory obligations under Indian transport and data protection laws.
Compliance: Meeting regulatory obligations under Indian transport and data protection laws.
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Enhancement of Services: Improving app performance, features, and driver incentives.
Enhancement of Services: Improving app performance, features, and driver incentives.
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Fraud Prevention: Monitoring suspicious activity and blocking unauthorized access.
Fraud Prevention: Monitoring suspicious activity and blocking unauthorized access.
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DISCLOSURE OF INFORMATION
DISCLOSURE OF INFORMATION
We do not sell your data. We only share it in specific scenarios:
We do not sell your data. We only share it in specific scenarios:
With Customers: Sharing your name, vehicle details, and masked phone number for trip coordination.
With Customers: Sharing your name, vehicle details, and masked phone number for trip coordination.
With Payment Providers: To enable secure payouts of your earnings and incentives.
With Payment Providers: To enable secure payouts of your earnings and incentives.
With Law Enforcement: As required under legal obligations or court orders.
With Law Enforcement: As required under legal obligations or court orders.
With Insurance Companies: For accident claims and settlements.
With Insurance Companies: For accident claims and settlements.
With Third-Party Service Providers: For background verification, KYC, and analytics.
With Third-Party Service Providers: For background verification, KYC, and analytics.
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THIRD-PARTY CONTENT AND LINKS
THIRD-PARTY CONTENT AND LINKS
The App may integrate external services, such as:
The App may integrate external services, such as:
Payment gateways (e.g., Razorpay, Paytm) for driver payouts.
Payment gateways (e.g., Razorpay, Paytm) for driver payouts.
Google Maps APIs for navigation and trip tracking.
Google Maps APIs for navigation and trip tracking.
Analytics tools for performance monitoring and incentive calculations.
Analytics tools for performance monitoring and incentive calculations.
Duuitt is not responsible for the privacy practices of third parties.
You are encouraged to review their respective privacy policies separately.
Duuitt is not responsible for the privacy practices of third parties.
You are encouraged to review their respective privacy policies separately.
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DATA SHARED WITH CUSTOMERS
DATA SHARED WITH CUSTOMERS
For transparency and safety, the following information may be displayed to customers:
For transparency and safety, the following information may be displayed to customers:
Your first name, vehicle registration number, and vehicle type.
Your first name, vehicle registration number, and vehicle type.
Your profile photo for identification purposes.
Your profile photo for identification purposes.
A masked phone number for coordinating rides securely.
A masked phone number for coordinating rides securely.
Sensitive documents like Aadhaar, PAN, and bank details are never shared with customers.
Sensitive documents like Aadhaar, PAN, and bank details are never shared with customers.
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DATA MODIFICATION AND ACCOUNT TERMINATION
DATA MODIFICATION AND ACCOUNT TERMINATION
You may update your contact details, profile photo, and bank details directly in the App.
You may update your contact details, profile photo, and bank details directly in the App.
To delete your account, you may raise a request via the in-app Help & Support section or email our Grievance Officer.
To delete your account, you may raise a request via the in-app Help & Support section or email our Grievance Officer.
Certain data, like ride history or KYC compliance records, may still be retained to comply with Indian laws, even after account deletion.
Certain data, like ride history or KYC compliance records, may still be retained to comply with Indian laws, even after account deletion.
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SECURITY MEASURES
SECURITY MEASURES
We employ strong security practices to protect your information:
We employ strong security practices to protect your information:
Encryption: Sensitive fields like Aadhaar and bank data are encrypted end-to-end.
Encryption: Sensitive fields like Aadhaar and bank data are encrypted end-to-end.
Secure Transmission: All communication is secured using HTTPS and SSL protocols.
Secure Transmission: All communication is secured using HTTPS and SSL protocols.
Controlled Access: Only authorized personnel can access Ride Partner data.
Controlled Access: Only authorized personnel can access Ride Partner data.
Continuous Monitoring: Regular audits and vulnerability testing ensure the system’s safety.
Continuous Monitoring: Regular audits and vulnerability testing ensure the system’s safety.
Despite best efforts, no system is completely secure. Users must maintain confidentiality of login credentials and report suspicious activity immediately.
Despite best efforts, no system is completely secure. Users must maintain confidentiality of login credentials and report suspicious activity immediately.
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CHILDREN’S PRIVACY
CHILDREN’S PRIVACY
The Ride Partner App is not intended for minors under 18 years of age.
The Ride Partner App is not intended for minors under 18 years of age.
We do not knowingly collect data from individuals below this age.
We do not knowingly collect data from individuals below this age.
If any such information is discovered, it will be deleted promptly.
If any such information is discovered, it will be deleted promptly.
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GRIEVANCE OFFICER
GRIEVANCE OFFICER
In compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the Company has appointed a Grievance Officer:
In compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the Company has appointed a Grievance Officer:
Name: Sahil
Name: Sahil
Email: nodalofficer@duuitt.com
Email: nodalofficer@duuitt.com
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CHANGES TO THIS PRIVACY POLICY
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify, revise, or update this Privacy Policy from time to time.
We reserve the right to modify, revise, or update this Privacy Policy from time to time.
Any material changes will be communicated via in-app notifications, emails, or SMS.
Any material changes will be communicated via in-app notifications, emails, or SMS.
The Effective Date will be updated accordingly.
The Effective Date will be updated accordingly.
Continued use of the App after updates implies your acceptance of the revised Policy.
Continued use of the App after updates implies your acceptance of the revised Policy.
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Copyright © 2025 Duuitt
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Copyright © 2025 Duuitt