Privacy Policy
Privacy Policy
Privacy Policy
Duuitt Services Pvt. Ltd. (“Duuitt”, “Company”, “we”, “our”, or “us”)
Duuitt Services Pvt. Ltd. (“Duuitt”, “Company”, “we”, “our”, or “us”)
Duuitt Services Pvt. Ltd. (“Duuitt”, “Company”, “we”, “our”, or “us”)
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USER ACCEPTANCE
USER ACCEPTANCE
By downloading, registering, or using the Duuitt Customer App (“App” or “Platform”), you acknowledge and agree that you have read, understood, and consented to the practices described in this Privacy Policy.
By downloading, registering, or using the Duuitt Customer App (“App” or “Platform”), you acknowledge and agree that you have read, understood, and consented to the practices described in this Privacy Policy.
If you do not agree to this Privacy Policy, you must stop using the App and its services immediately. Continued usage implies your consent to our collection, storage, processing, and sharing of your personal data as described herein.
If you do not agree to this Privacy Policy, you must stop using the App and its services immediately. Continued usage implies your consent to our collection, storage, processing, and sharing of your personal data as described herein.
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DEFINITIONS
DEFINITIONS
For the purpose of this Privacy Policy:
For the purpose of this Privacy Policy:
“Personal Information”: Any data that can identify you directly or indirectly, such as name, email, phone number, or payment information.
“Personal Information”: Any data that can identify you directly or indirectly, such as name, email, phone number, or payment information.
“Sensitive Personal Information”: Includes phone numbers and geolocation, as defined under the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023.
“Sensitive Personal Information”: Includes phone numbers and geolocation, as defined under the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023.
“Platform”: The Duuitt Customer App and its related websites or services.
“Platform”: The Duuitt Customer App and its related websites or services.
“Third Parties”: Partners, payment gateways, analytics providers, and other service providers working with us to deliver app services.
“Third Parties”: Partners, payment gateways, analytics providers, and other service providers working with us to deliver app services.
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INFORMATION WE COLLECT
INFORMATION WE COLLECT
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Information You Provide Directly
Account details: Full name, email, phone number, password, and profile photo.
Account details: Full name, email, phone number, password, and profile photo.
Order-related data: Delivery address, saved addresses, and booking history.
Order-related data: Delivery address, saved addresses, and booking history.
Communications: Emails, chats, and feedback submitted via the App.
Communications: Emails, chats, and feedback submitted via the App.
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Information Collected Automatically
Location Data: Your live location to suggest nearby services, assign drivers, and ensure accurate deliveries.
Location Data: Your live location to suggest nearby services, assign drivers, and ensure accurate deliveries.
Usage Data: Your browsing activity, clicks, in-app navigation, and time spent on various sections.
Usage Data: Your browsing activity, clicks, in-app navigation, and time spent on various sections.
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Information from Third Parties
We may receive limited personal details from:
We may receive limited personal details from:
Identity verification providers when legally required.
Identity verification providers when legally required.
We collect the following types of information to operate, improve, and personalise our services:
We collect the following types of information to operate, improve, and personalise our services:
We collect the following types of information to operate, improve, and personalise our services:
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USE OF INFORMATION
USE OF INFORMATION
We use collected information to:
We use collected information to:
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Provide core services — ride booking and parcel deliveries.
Provide core services — ride booking and parcel deliveries.
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Enhance user experience by personalizing recommendations and improving app performance.
Enhance user experience by personalizing recommendations and improving app performance.
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Comply with applicable laws and resolve disputes when required.
Comply with applicable laws and resolve disputes when required.
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DISCLOSURE OF INFORMATION
DISCLOSURE OF INFORMATION
We do not sell your data. We may share information only in these limited scenarios:
We do not sell your data. We may share information only in these limited scenarios:
With Riders/Drivers: Sharing your name, pickup/drop-off points, and contact number to complete bookings.
With Riders/Drivers: Sharing your name, pickup/drop-off points, and contact number to complete bookings.
For Legal Compliance: When required by courts, regulators, or law enforcement.
For Legal Compliance: When required by courts, regulators, or law enforcement.
Business Transfers: If Duuitt is merged or acquired, your data may be transferred to the new entity.
Business Transfers: If Duuitt is merged or acquired, your data may be transferred to the new entity.
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THIRD-PARTY CONTENT AND LINKS
THIRD-PARTY CONTENT AND LINKS
The App may integrate third-party services like:
The App may integrate third-party services like:
Google Maps APIs for location tracking
Google Maps APIs for location tracking
Analytics tools for improving app performance
Analytics tools for improving app performance
We are not responsible for third-party privacy practices. Users are encouraged to read their privacy policies separately.
We are not responsible for third-party privacy practices. Users are encouraged to read their privacy policies separately.
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CUSTOMER DATA VISIBILITY
CUSTOMER DATA VISIBILITY
Certain limited information may be displayed to:
Certain limited information may be displayed to:
Riders: Your first name, pickup/drop location, and masked phone number.
Riders: Your first name, pickup/drop location, and masked phone number.
We do not disclose sensitive financial information to Riders.
We do not disclose sensitive financial information to Riders.
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DATA MODIFICATION AND ACCOUNT TERMINATION
DATA MODIFICATION AND ACCOUNT TERMINATION
You may update your personal details via the Profile Settings section in the App.
You may update your personal details via the Profile Settings section in the App.
To delete your account, raise a request via in-app Help & Support or email our Grievance Officer.
To delete your account, raise a request via in-app Help & Support or email our Grievance Officer.
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SECURITY MEASURES
SECURITY MEASURES
We adopt stringent measures to safeguard your data:
We adopt stringent measures to safeguard your data:
Encrypted data transmission via HTTPS and SSL.
Encrypted data transmission via HTTPS and SSL.
End-to-end encryption for sensitive fields like payment details.
End-to-end encryption for sensitive fields like payment details.
Restricted access to authorized personnel only.
Restricted access to authorized personnel only.
Regular security audits and vulnerability testing.
Regular security audits and vulnerability testing.
While we use advanced safeguards, no system is 100% secure. Users are advised to keep credentials confidential and report suspicious activity immediately.
While we use advanced safeguards, no system is 100% secure. Users are advised to keep credentials confidential and report suspicious activity immediately.
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CHILDREN’S PRIVACY
CHILDREN’S PRIVACY
The Duuitt Customer App is intended for users aged 18 years and above.
The Duuitt Customer App is intended for users aged 18 years and above.
We do not knowingly collect information from minors.
We do not knowingly collect information from minors.
If we discover data submitted by anyone under 18, it will be deleted promptly.
If we discover data submitted by anyone under 18, it will be deleted promptly.
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GRIEVANCE OFFICER
GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023, we appoint a Grievance Officer to address concerns:
In accordance with the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023, we appoint a Grievance Officer to address concerns:
Name: Sahil
Name: Sahil
Email: nodalofficer@duuitt.com.
Email: nodalofficer@duuitt.com.
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CHANGES TO THIS PRIVACY POLICY
CHANGES TO THIS PRIVACY POLICY
We reserve the right to revise or update this Privacy Policy at our discretion.
We reserve the right to revise or update this Privacy Policy at our discretion.
Significant changes will be notified via app pop-ups, emails, or SMS.
Significant changes will be notified via app pop-ups, emails, or SMS.
The revised policy will carry a new “Effective Date” at the top.
The revised policy will carry a new “Effective Date” at the top.
Continued use of the App after such updates constitutes your acceptance.
Continued use of the App after such updates constitutes your acceptance.
For Restaurants
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For Delivery Partners
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Social Links
Copyright © 2025 Duuitt
For Restaurants
Download App
For Delivery Partners
Download App
Social Links
Copyright © 2025 Duuitt