Terms & Conditions
Terms & Conditions
Terms & Conditions
(Applicable for Du Ride & Du Parcel Delivery Partners)
(Applicable for Du Ride & Du Parcel Delivery Partners)
Company: Duuitt Services Pvt. Ltd. (“Duuitt”, “Company”, “we”, “our”, or “us”)
Company: Duuitt Services Pvt. Ltd. (“Duuitt”, “Company”, “we”, “our”, or “us”)
This document is an electronic record under the Information Technology Act, 2000.
By downloading, accessing, or using the Duuitt Ride Partner App (“Platform”), you (“Ride Partner”, “Delivery Partner”, “Partner,” or “You”) agree to these Terms & Conditions.
This document is an electronic record under the Information Technology Act, 2000.
By downloading, accessing, or using the Duuitt Ride Partner App (“Platform”), you (“Ride Partner”, “Delivery Partner”, “Partner,” or “You”) agree to these Terms & Conditions.
If you do not agree, please do not register or use the app.
If you do not agree, please do not register or use the app.
1
Introduction
Introduction
The Duuitt Ride Partner App connects Ride Partners / Delivery Partners with customers for:
The Duuitt Ride Partner App connects Ride Partners / Delivery Partners with customers for:
Du Ride – Two-wheeler passenger transport.
Du Ride – Two-wheeler passenger transport.
Du Parcel – Pickup and delivery of parcels.
Du Parcel – Pickup and delivery of parcels.
Note: Duuitt does not employ partners directly.
You operate as an independent contractor, not as a Duuitt employee.
Note: Duuitt does not employ partners directly.
You operate as an independent contractor, not as a Duuitt employee.
2
Eligibility Requirements
2
Eligibility Requirements
To become a Duuitt Partner, you must:
To become a Duuitt Partner, you must:
Be 18 years or older.
Be 18 years or older.
Hold a valid driving license and government-issued ID.
Hold a valid driving license and government-issued ID.
Own or have lawful access to a registered two-wheeler with:
Own or have lawful access to a registered two-wheeler with:
RC (Registration Certificate).
RC (Registration Certificate).
Valid insurance and Pollution Certificate.
Valid insurance and Pollution Certificate.
Provide a bank account for payouts.
Provide a bank account for payouts.
Submit accurate, up-to-date documents during onboarding.
Submit accurate, up-to-date documents during onboarding.
3
Account & Platform Usage
3
Account & Platform Usage
Your account is personal and non-transferable.
Your account is personal and non-transferable.
You must personally complete assigned rides and parcel deliveries.
You must personally complete assigned rides and parcel deliveries.
Sharing or renting your account to third parties is strictly prohibited.
Sharing or renting your account to third parties is strictly prohibited.
Any suspicious or unauthorized activity may lead to immediate suspension.
Any suspicious or unauthorized activity may lead to immediate suspension.
4
Partner Obligations
4
Partner Obligations
As a Duuitt Ride / Delivery Partner, you agree to
As a Duuitt Ride / Delivery Partner, you agree to
Accept bookings promptly and reliably.
Accept bookings promptly and reliably.
Maintain your vehicle in safe, roadworthy condition.
Maintain your vehicle in safe, roadworthy condition.
Follow traffic laws and road safety rules at all times
Follow traffic laws and road safety rules at all times
Not accept or deliver illegal or restricted items, including alcohol, narcotics, weapons, explosives, counterfeit goods, or banned substances.
Not accept or deliver illegal or restricted items, including alcohol, narcotics, weapons, explosives, counterfeit goods, or banned substances.
5
Earnings, Payments & Deductions
Your earnings consist of:
Your earnings consist of:
6
Earnings, Payments & Deductions
Ride fares for Du Ride.
Ride fares for Du Ride.
Safe for consumption and compliant with FSSAI guidelines.
Safe for consumption and compliant with FSSAI guidelines.
Parcel delivery fees for Du Parcel.
Parcel delivery fees for Du Parcel.
Payments are processed weekly (or as notified).
Payments are processed weekly (or as notified).
Deductions may include:
Deductions may include:
Platform usage/service charges.
Platform usage/service charges.
Penalties for order cancellations, delays, or misconduct.
Penalties for order cancellations, delays, or misconduct.
Taxes as per applicable laws (e.g., TDS/GST).
Taxes as per applicable laws (e.g., TDS/GST).
Payment details and earnings statements are visible in the Duuitt Partner App.
Payment details and earnings statements are visible in the Duuitt Partner App.
7
Safety
6
Safety
Always verify customer details before starting a ride or parcel delivery.
Always verify customer details before starting a ride or parcel delivery.
Wear a helmet and follow traffic regulations.
Wear a helmet and follow traffic regulations.
7
Insurance & Liability
You are responsible for maintaining valid vehicle insurance.
You are responsible for maintaining valid vehicle insurance.
8
Insurance & Liability
Duuitt is not liable for:
Duuitt is not liable for:
Accidents, damages, or injuries during rides or deliveries.
Accidents, damages, or injuries during rides or deliveries.
Loss, theft, or damage of parcels during transit.
Loss, theft, or damage of parcels during transit.
Traffic fines, penalties, or violations caused by you.
Traffic fines, penalties, or violations caused by you.
Customers sending high-value parcels are advised to arrange insurance separately.
Customers sending high-value parcels are advised to arrange insurance separately.
8
8
Prohibited Conduct
Prohibited Conduct
Do not manipulate GPS, fares, or delivery timings.
Do not manipulate GPS, fares, or delivery timings.
Do not accept cash or orders outside the Duuitt platform.
Do not accept cash or orders outside the Duuitt platform.
Do not harass, misbehave, or act inappropriately with customers.
Do not harass, misbehave, or act inappropriately with customers.
Do not consume alcohol, drugs, or intoxicants while on duty.
Do not consume alcohol, drugs, or intoxicants while on duty.
Violations can result in account suspension or legal action.
Violations can result in account suspension or legal action.
9
Termination & Suspension
10
Termination & Suspension
Duuitt may suspend or terminate your account immediately if you:
Duuitt may suspend or terminate your account immediately if you:
Breach these Terms & Conditions.
Breach these Terms & Conditions.
Engage in fraud, theft, harassment, or misconduct.
Engage in fraud, theft, harassment, or misconduct.
Receive multiple customer complaints.
Receive multiple customer complaints.
You may deactivate your account anytime by contacting Duuitt Support.
You may deactivate your account anytime by contacting Duuitt Support.
10
Privacy & Data Usage
11
Privacy & Data Usage
By registering, you agree that Duuitt may collect and process your data:
By registering, you agree that Duuitt may collect and process your data:
For identity verification and onboarding.
For identity verification and onboarding.
To enable bookings and payouts.
To enable bookings and payouts.
To improve app performance and services.
To improve app performance and services.
Duuitt may share data only where legally required or with third parties essential to service operations.
Duuitt may share data only where legally required or with third parties essential to service operations.
11
Limitation of Liability
12
Limitation of Liability
Duuitt acts only as a facilitator and is not responsible for:
Duuitt acts only as a facilitator and is not responsible for:
Service delays, app downtime, or technical issues.
Service delays, app downtime, or technical issues.
Parcel or food loss, theft, or damage during delivery.
Parcel or food loss, theft, or damage during delivery.
Accidents, penalties, or injuries caused by the partner.
Accidents, penalties, or injuries caused by the partner.
Maximum liability: Duuitt’s total liability shall not exceed ₹999 per Ride/Delivery Partner.
Maximum liability: Duuitt’s total liability shall not exceed ₹999 per Ride/Delivery Partner.
12
Governing Law & Disputes
13
Governing Law & Disputes
Duuitt may suspend or terminate your account if you:
Duuitt may suspend or terminate your account if you:
These Terms are governed by the laws of India.
These Terms are governed by the laws of India.
Disputes are subject to the exclusive jurisdiction of Rajpura, Punjab.
Disputes are subject to the exclusive jurisdiction of Rajpura, Punjab.
Disputes will be resolved via arbitration under the Arbitration and Conciliation Act, 1996.
Disputes will be resolved via arbitration under the Arbitration and Conciliation Act, 1996.
13
Support & Grievances
14
Support & Grievances
For queries, issues, or support:
For queries, issues, or support:
Email: nodalofficer@duuitt.com
Email: nodalofficer@duuitt.com
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