Privacy Policy
Privacy Policy
Privacy Policy
Duuitt Technologies Private Limited (“Duuitt”, “we”, “our”, or “us”) values the privacy of our restaurant partners (“you” / “your”). This Privacy Policy explains how we collect, use, store, and share your information when you use the Duuitt Restaurant Partner App (“App”) to manage your listings, accept orders, and receive payouts.
Duuitt Technologies Private Limited (“Duuitt”, “we”, “our”, or “us”) values the privacy of our restaurant partners (“you” / “your”). This Privacy Policy explains how we collect, use, store, and share your information when you use the Duuitt Restaurant Partner App (“App”) to manage your listings, accept orders, and receive payouts.
By registering on the App or using our services, you agree to this Privacy Policy and our Terms & Conditions.
By registering on the App or using our services, you agree to this Privacy Policy and our Terms & Conditions.
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Information We Collect
Information We Collect
We collect only the information required to onboard your restaurant, process orders, and manage payouts.
We collect only the information required to onboard your restaurant, process orders, and manage payouts.
A.
Business Information
Restaurant name, address, and contact details
Restaurant name, address, and contact details
FSSAI license number, GSTIN, PAN, and other regulatory documents
FSSAI license number, GSTIN, PAN, and other regulatory documents
Menu details, pricing, offers, and images
Menu details, pricing, offers, and images
B.
Personal & KYC Details
Owner/authorized representative name, phone, and email
Owner/authorized representative name, phone, and email
Identity documents (Aadhaar, PAN, etc.) for verification
Identity documents (Aadhaar, PAN, etc.) for verification
Bank account details or UPI ID for secure payouts
Bank account details or UPI ID for secure payouts
C.
App & Usage Data
Login credentials (securely encrypted)
Login credentials (securely encrypted)
Device info (model, OS, IP)
Device info (model, OS, IP)
Order volumes, cancellations, refund requests, ratings, and customer reviews
Order volumes, cancellations, refund requests, ratings, and customer reviews
D.
Third-Party Integrations
Payment gateways for settlement processing
Payment gateways for settlement processing
FSSAI and GST databases for license verification
FSSAI and GST databases for license verification
Analytics providers to improve partner experience
Analytics providers to improve partner experience
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How We Use Your Information
How We Use Your Information
We use your information to:
We use your information to:
Onboard and verify your restaurant business
Onboard and verify your restaurant business
Display your restaurant, menu, and offers on the Duuitt Customer App
Display your restaurant, menu, and offers on the Duuitt Customer App
Process incoming food orders and enable secure payouts
Process incoming food orders and enable secure payouts
Communicate important updates on orders, payments, and policies
Communicate important updates on orders, payments, and policies
Improve your visibility through promotions, offers, and rankings
Improve your visibility through promotions, offers, and rankings
Comply with applicable tax, FSSAI, and regulatory requirements
Comply with applicable tax, FSSAI, and regulatory requirements
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How We Share Your Information
How We Share Your Information
Your information is shared only when necessary:
Your information is shared only when necessary:
With Customers → Restaurant name, menu, pricing, and order details
With Customers → Restaurant name, menu, pricing, and order details
With Delivery Partners → Restaurant name, pickup location, and order ID
With Delivery Partners → Restaurant name, pickup location, and order ID
With Service Providers → Payment processors, KYC verifiers, analytics, SMS/email providers
With Service Providers → Payment processors, KYC verifiers, analytics, SMS/email providers
With Authorities → As required by law, for tax, FSSAI, or fraud investigations
With Authorities → As required by law, for tax, FSSAI, or fraud investigations
Business Transfers → In case of mergers, acquisitions, or restructuring
Business Transfers → In case of mergers, acquisitions, or restructuring
We do not sell or rent your personal or business data to third parties.
We do not sell or rent your personal or business data to third parties.
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Data Security
Data Security
We apply industry-standard security measures to protect your information:
We apply industry-standard security measures to protect your information:
1
PCI-DSS certified payment gateways for handling payouts
PCI-DSS certified payment gateways for handling payouts
2
Encrypted storage of sensitive data (banking, identity proofs)
Encrypted storage of sensitive data (banking, identity proofs)
3
Strict role-based access controls
Strict role-based access controls
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Regular security audits and app updates
Regular security audits and app updates
Despite best efforts, no system is fully secure. Please keep your credentials and OTPs confidential.
Despite best efforts, no system is fully secure. Please keep your credentials and OTPs confidential.
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Data Retention
Data Retention
Your data is retained as long as your restaurant is active on Duuitt
Your data is retained as long as your restaurant is active on Duuitt
Upon account deletion, personal identifiers are erased within 30 days
Upon account deletion, personal identifiers are erased within 30 days
Invoices, tax documents, and payout records are stored as per Indian legal requirements
Invoices, tax documents, and payout records are stored as per Indian legal requirements
Encrypted backups are kept for up to 180 days before deletion or anonymization
Encrypted backups are kept for up to 180 days before deletion or anonymization
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Your Rights
Your Rights
You can:
You can:
Access and update your profile, menu, and pricing directly in the App
Access and update your profile, menu, and pricing directly in the App
Correct inaccurate or outdated details
Correct inaccurate or outdated details
Opt out of non-essential marketing messages
Opt out of non-essential marketing messages
Request account deletion and data removal by contacting our Grievance Officer
Request account deletion and data removal by contacting our Grievance Officer
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Children’s Privacy
Children’s Privacy
This App is meant for businesses and individuals 18 years and older. We do not knowingly collect information from minors.
This App is meant for businesses and individuals 18 years and older. We do not knowingly collect information from minors.
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Grievance Redressal
Grievance Redressal
In accordance with the IT Act, 2000 and SPDI Rules, 2011, we’ve appointed a Grievance Officer to handle all data-related concerns:
In accordance with the IT Act, 2000 and SPDI Rules, 2011, we’ve appointed a Grievance Officer to handle all data-related concerns:
Name: Sahil
Name: Sahil
Email: nodalofficer@duuitt.com
Email: nodalofficer@duuitt.com
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Updates to this Policy
Updates to this Policy
We may update this Privacy Policy from time to time. Any major changes will be notified via in-app messages or email. Continued use of the App after updates implies your acceptance.
We may update this Privacy Policy from time to time. Any major changes will be notified via in-app messages or email. Continued use of the App after updates implies your acceptance.
For Restaurants
Download App
For Delivery Partners
Download App
Social Links
Copyright © 2025 Duuitt
For Restaurants
Download App
For Delivery Partners
Download App
Social Links
Copyright © 2025 Duuitt