Terms & Conditions
Terms & Conditions
Terms & Conditions
(Applicable for Restaurant Partner App & Web Portal)
(Applicable for Restaurant Partner App & Web Portal)
Company: Duuitt Services Pvt. Ltd. (“Duuitt”, “we”, “us”, or “our”)
Company: Duuitt Services Pvt. Ltd. (“Duuitt”, “we”, “us”, or “our”)
This document is an electronic record under the Information Technology Act, 2000.
By registering your restaurant and using the Duuitt Restaurant Partner App or Duuitt Restaurant Web Portal (“Platform”), you (“Restaurant Partner”, “Partner”, or “You”) agree to these Terms & Conditions.
This document is an electronic record under the Information Technology Act, 2000.
By registering your restaurant and using the Duuitt Restaurant Partner App or Duuitt Restaurant Web Portal (“Platform”), you (“Restaurant Partner”, “Partner”, or “You”) agree to these Terms & Conditions.
If you do not agree, please do not use the Platform.
If you do not agree, please do not use the Platform.
1
1
Scope of Services
Scope of Services
Duuitt operates a digital platform that enables restaurants to:
Duuitt operates a digital platform that enables restaurants to:
List their menu items and manage pricing.
List their menu items and manage pricing.
Accept and fulfill Du Food orders placed by customers via the Duuitt Customer App.
Accept and fulfill Du Food orders placed by customers via the Duuitt Customer App.
Coordinate with Duuitt Delivery Partners for order pickups and deliveries.
Coordinate with Duuitt Delivery Partners for order pickups and deliveries.
Receive payments for completed orders through the platform.
Receive payments for completed orders through the platform.
Note: Duuitt acts as a facilitator between restaurants, delivery partners, and customers.
We do not prepare food or employ restaurant staff.
Note: Duuitt acts as a facilitator between restaurants, delivery partners, and customers.
We do not prepare food or employ restaurant staff.
2
2
Eligibility Requirements
Eligibility Requirements
To partner with Duuitt, you must:
To partner with Duuitt, you must:
Hold a valid FSSAI license and comply with food safety laws.
Hold a valid FSSAI license and comply with food safety laws.
Provide accurate and up-to-date details, including:
Provide accurate and up-to-date details, including:
Restaurant name, contact details, and menu information.
Restaurant name, contact details, and menu information.
Business registration documents (GST certificate, PAN, etc.).
Business registration documents (GST certificate, PAN, etc.).
Bank account details for payouts.
Bank account details for payouts.
Ensure that all submitted documents are authentic and valid.
Ensure that all submitted documents are authentic and valid.
3
3
Restaurant Partner Obligations
Restaurant Partner Obligations
As a Duuitt Restaurant Partner, you agree to:
As a Duuitt Restaurant Partner, you agree to:
Prepare and pack food hygienically and safely.
Prepare and pack food hygienically and safely.
Update menu items, pricing, and availability regularly on the Platform.
Update menu items, pricing, and availability regularly on the Platform.
Accept and fulfill orders promptly and accurately.
Accept and fulfill orders promptly and accurately.
Cooperate with Duuitt Delivery Partners for smooth pickups.
Cooperate with Duuitt Delivery Partners for smooth pickups.
Handle customer complaints related to incorrect orders or packaging defects.
Handle customer complaints related to incorrect orders or packaging defects.
Follow all applicable food safety and hygiene regulations.
Follow all applicable food safety and hygiene regulations.
Prohibited Practices
You must not:
You must not:
List illegal, prohibited, or restricted items.
List illegal, prohibited, or restricted items.
Manipulate prices or platform settings to bypass Duuitt.
Manipulate prices or platform settings to bypass Duuitt.
Delay or cancel confirmed orders without valid reasons.
Delay or cancel confirmed orders without valid reasons.
Misrepresent your restaurant, menu, or quality standards.
Misrepresent your restaurant, menu, or quality standards.
Engage in fraudulent activities such as creating fake orders.
Engage in fraudulent activities such as creating fake orders.
Violation of these obligations may result in account suspension, penalties, or termination.
Violation of these obligations may result in account suspension, penalties, or termination.
4
4
Order Acceptance & Fulfillment
Order Acceptance & Fulfillment
All incoming orders will be visible on the Restaurant Partner App or Web Portal.
All incoming orders will be visible on the Restaurant Partner App or Web Portal.
Orders must be accepted or rejected within the response window shown on the Platform.
Orders must be accepted or rejected within the response window shown on the Platform.
Once accepted, you are responsible for:
Once accepted, you are responsible for:
Preparing the order accurately.
Preparing the order accurately.
Ensuring safe, sealed, and hygienic packaging.
Ensuring safe, sealed, and hygienic packaging.
Handing over the order to the assigned Duuitt Delivery Partner on time.
Handing over the order to the assigned Duuitt Delivery Partner on time.
If your restaurant fails to fulfil multiple orders without valid reasons, penalties may be applied
If your restaurant fails to fulfil multiple orders without valid reasons, penalties may be applied
5
5
Payments & Settlements
Payments & Settlements
Customers pay for food orders via:
Customers pay for food orders via:
Online payments through the Duuitt Customer App.
Online payments through the Duuitt Customer App.
Cash on delivery (if available).
Cash on delivery (if available).
Duuitt collects the payment on your behalf and settles your earnings:
Duuitt collects the payment on your behalf and settles your earnings:
Weekly payouts or as per Duuitt’s settlement cycle.
Weekly payouts or as per Duuitt’s settlement cycle.
Deductions from payouts may include:
Deductions from payouts may include:
Platform commission charges.
Platform commission charges.
Delivery partner fees (where applicable).
Delivery partner fees (where applicable).
Applicable taxes (GST, TDS, etc.).
Applicable taxes (GST, TDS, etc.).
Detailed earnings and statements will be available in the Restaurant Partner App or Web Portal.
Detailed earnings and statements will be available in the Restaurant Partner App or Web Portal.
6
6
Pricing & Taxes
Pricing & Taxes
The App may integrate external services, such as:
The App may integrate external services, such as:
You are responsible for setting your own menu prices.
You are responsible for setting your own menu prices.
Prices displayed on the Duuitt Customer App must match those submitted by you.
Prices displayed on the Duuitt Customer App must match those submitted by you.
You must comply with applicable GST, FSSAI, and other tax regulations.
You must comply with applicable GST, FSSAI, and other tax regulations.
Duuitt may add convenience fees or platform charges visible to customers.
Duuitt may add convenience fees or platform charges visible to customers.
7
7
Food Quality & Hygiene Standards
Food Quality & Hygiene Standards
You must ensure that all food is:
You must ensure that all food is:
Freshly prepared and hygienically packed.
Freshly prepared and hygienically packed.
Safe for consumption and compliant with FSSAI guidelines.
Safe for consumption and compliant with FSSAI guidelines.
Duuitt is not liable for:
Duuitt is not liable for:
Quality, taste, or hygiene issues arising from your preparation.
Quality, taste, or hygiene issues arising from your preparation.
Damages caused by incorrect storage or handling at your restaurant.
Damages caused by incorrect storage or handling at your restaurant.
Repeated customer complaints about food safety or hygiene may lead to suspension.
Repeated customer complaints about food safety or hygiene may lead to suspension.
8
8
Delivery Coordination
Delivery Coordination
After order preparation, you must hand over the package promptly to the assigned Duuitt Delivery Partner.
After order preparation, you must hand over the package promptly to the assigned Duuitt Delivery Partner.
Any delays caused by the restaurant may affect customer ratings and partner performance scores.
Any delays caused by the restaurant may affect customer ratings and partner performance scores.
Duuitt is not responsible for delays caused by:
Duuitt is not responsible for delays caused by:
Restaurant preparation time.
Restaurant preparation time.
Packaging issues.
Packaging issues.
Mismanagement of handovers.
Mismanagement of handovers.
9
9
Use of the Platform
Use of the Platform
You agree to:
You agree to:
Use the Restaurant Partner App and Web Portal responsibly.
Use the Restaurant Partner App and Web Portal responsibly.
Not manipulate software, pricing, or order data
Not manipulate software, pricing, or order data
Not attempt to bypass or misuse Duuitt’s platform systems.
Not attempt to bypass or misuse Duuitt’s platform systems.
Maintain secure login credentials and restrict unauthorised access.
Maintain secure login credentials and restrict unauthorised access.
10
10
Cancellation & Penalties
Cancellation & Penalties
If a restaurant repeatedly cancels confirmed orders without valid reasons, penalties may apply.
If a restaurant repeatedly cancels confirmed orders without valid reasons, penalties may apply.
Duuitt reserves the right to deduct penalties or suspend accounts to maintain customer trust.
Duuitt reserves the right to deduct penalties or suspend accounts to maintain customer trust.
11
11
Privacy & Data Usage
Privacy & Data Usage
By using the Platform, you consent to Duuitt’s Privacy Policy and agree that Duuitt may:
By using the Platform, you consent to Duuitt’s Privacy Policy and agree that Duuitt may:
Collect and process your restaurant’s data for:
Collect and process your restaurant’s data for:
Order management.
Order management.
Payments and settlements.
Payments and settlements.
Analytics and platform improvements.
Analytics and platform improvements.
Share data only where legally required or with third parties essential to order fulfilment.
Share data only where legally required or with third parties essential to order fulfilment.
12
12
Limitation of Liability
Limitation of Liability
Duuitt acts only as a facilitator and is not responsible for:
Duuitt acts only as a facilitator and is not responsible for:
Delays in delivery caused by the restaurant or delivery partners.
Delays in delivery caused by the restaurant or delivery partners.
Food quality, freshness, or packaging issues.
Food quality, freshness, or packaging issues.
Customer cancellations or complaints related to your food.
Customer cancellations or complaints related to your food.
Maximum liability: Duuitt’s total liability is capped at ₹1,000 per Restaurant Partner.
Maximum liability: Duuitt’s total liability is capped at ₹1,000 per Restaurant Partner.
13
13
Termination & Suspension
Termination & Suspension
Duuitt may suspend or terminate your account if you:
Duuitt may suspend or terminate your account if you:
Breach these Terms & Conditions.
Breach these Terms & Conditions.
Repeatedly fail to fulfill orders.
Repeatedly fail to fulfill orders.
Engage in fraudulent or illegal activities.
Engage in fraudulent or illegal activities.
You may deactivate your account at any time by contacting Duuitt Partner Support.
You may deactivate your account at any time by contacting Duuitt Partner Support.
14
14
Governing Law & Disputes
Governing Law & Disputes
Duuitt may suspend or terminate your account if you:
Duuitt may suspend or terminate your account if you:
These Terms are governed by the laws of India.
These Terms are governed by the laws of India.
Disputes are subject to the exclusive jurisdiction of Rajpura, Punjab.
Disputes are subject to the exclusive jurisdiction of Rajpura, Punjab.
Disputes will be resolved via arbitration under the Arbitration and Conciliation Act, 1996.
Disputes will be resolved via arbitration under the Arbitration and Conciliation Act, 1996.
15
15
Support & Grievances
Support & Grievances
For queries, complaints, or assistance:
For queries, complaints, or assistance:
Email: restaurantpartnerd@duuitt.com
Email: restaurantpartnerd@duuitt.com
For Restaurants
Download App
For Delivery Partners
Download App
Social Links
Copyright © 2025 Duuitt
For Restaurants
Download App
For Delivery Partners
Download App
Social Links
Copyright © 2025 Duuitt